Assignment 12A- Figuring Out Buyer Behavior
Segment: People that attend Magic Kingdom 2-3 times a year
Interview #1:
The first person I interviewed felt like she encountered the problem as soon as she walks into the park. She has two small children and she is constantly worried that they are going to get lost in the park. Her children currently don't own cellphones so she has to be hyperaware of where her children are at all times. One of her children suffers from ADHD and he has been known to roam around without paying attention to his surroundings. Her current solution is to tell her children where to meet in case they get separated, as well as write her phone number in a piece of paper and place it in her children's pocket. She did not use any source of information to find her current solution.
Interview #2:
The second person I interviewed said that they encountered the problem when her friends want to go their separate ways in the park. She says that she usually goes in a large group of friends with her sorority sisters and they usually split up into several different groups. She says that it becomes hard to try and communicate between all of them. Her current solution to the problem is to try and set up a time when they can all meet. They make a plan and meet at a specific place and they give a time as well. Sometimes, however, some of her sisters are late because they lose track of time or they are in line to go on a ride.
Interview #3:
The third person I interviewed said that they encounter the problem when their phone runs out of battery. This person said that their family isn't too fond of riding the rides so they let her go by herself and she had to depend on her phone to be able to communicate with them after. She has had the issue before were her phone runs out of battery because of the long waiting lines and her using the phone while waiting. She realizes that her family becomes bored and they want to ride something else while they wait for her. Her current solution is to either have her family wait for her or if she gets out and they're not there they tell each other which ride they are going to next and they meet there.
Conclusion: After I interviewed all three people I realized that they faced different kinds of problems when going to the park. Dealing with children is obviously more different than when you are going with your friends. They all become aware of the problem at different times when attending the park. All of their solutions included making some kind of plan in case anything goes wrong during the day. I think the segment that I chose was good because they are people that get to experience the park more and can encounter more problems when going.
HI Juliana! I think the interviews you conducted are very helpful, it shows the different times that people become aware of their need to find the guests they went to the park with. It is very different for families with children and those without. Especially because most children don't have phones. Your product is very helpful for those without phones, when phones die, and for those who don't like carrying their phones in a park because they are afraid it might fall or break on rides. Great job!
ReplyDeleteJuliana, it is great that you found people with different needs that you can explore. I can see people running out of battery and having no way to communicate. Additionally, when I go to theme parks I always set up a place in the park to meet in case me and my friends get lost. And, indeed, it happens all the time. The device would be perfect.
ReplyDeleteHey Juliana! I can absolutely relate to the third person you interviewed. If your phone dies and you don't know where your group is you could be stuck wondering the park for awhile. I think that this shows your product would work really well for families with little kids and teenagers/ college students who come with friends but want to do different types of things at the park. I think your segment is a really good fit because the more people o to the park the more often they would use this and more likely they would feel it is worth the investment.
ReplyDelete